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FAVOURITES

FREE DELIVERY ON ORDERS OVER £45

FAQS

IF I WANT TO TRY A PRODUCT, WHERE CAN I FIND JESSICA?

Jessica Cosmetics is available exclusively through beauty spas and salons. You can find your nearest stockist by visiting our salon finder.

CAN I RETURN CAN I RETURN OR EXCHANGE AN ITEM BOUGHT ONLINE AT ONE OF YOUR STOCKISTS (OR VICE VERSA)?

Unfortunately not – products need to be returned or exchanged via the original purchase location.

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

We don’t want to keep you waiting, so we aim to get all orders out as quickly as possible. However please allow up to 5 working days from the time of placing your order. For international customers, shipping time may vary and will be confirmed on a case by case basis. Please see our Delivery & Returns page for more information.

I’VE CHANGED MY MIND ABOUT A PRODUCT, CAN I RETURN IT?

We hope you enjoy your online purchases. But should you be unsatisfied, please notify us in writing and return the product to us within 30 days, unopened, unused and in re-saleable condition with your original receipt. Once we receive the product, we will refund your purchase (less postage and a handling fee) or send a replacement product. Please see our Delivery & Returns page for more information on returning a product.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment via all major credit and debit cards, including Visa, Master Card and American Express. You can also pay via PayPal.

I AM HAVING TROUBLE PLACING AN ORDER, WHO CAN I CONTACT?

Our Customer Services Team are available 9am-5.30pm Monday to Friday. They’re here to help, so please don’t hesitate to contact them on 0345 217 1360, or email info@jessicacosmetics.co.uk should you require any assistance with your order.